FAQs

COMMERCIAL FAQs

Q: Who is Baisihair?

A: Baisi hair is a very famous hair company selling hair over 10 years in China, it mainly sells 100% virgin human hair products.Baisi hair always focus on best hair quality and best service for every customer! So far it gets more than 1000 good reviews from buyers and sells more than 1000 hair bundles daily in different countries! slogan and purpose, we keep doing our best to make every customer a star, shining everywhere!

Q: What should I do if I have connection problems?

Please follow these instructions:

A: Check your login information.Your login username is the email address you used for registration.
If you have forgotten your password, please select the option "Forgot your password?" on the login page.Complete the information regarding your registration information and select the "Reset your password" option.
Please ensure that your web browser accepts cookies.
The website www.baisihair.en may be undergoing system maintenance.If so, please wait 30 minutes and try again.If you are still unable to access your account, you can contact our customer service team at best@baisihair.com and indicate the problem.We will assign you a new password and you can change it once you are logged in.

Q: Am I entitled to a discount?

A: We appreciated every customer's support at Baisi hair factory, so we always kept the best price here for the bundles that we can get the best deal.Like every time, we have different discounts for each product here, if you don't want to miss the sale, follow us via Instagram @baisihairfr and Facebook @BAISI Hair FR or add our store to your favorite, get first sale news .

Q: Why are my hair extensions getting tangled?

A: Your hair extensions can tangle due to dryness, oil and dirt build-up, salt water, chlorine and not combing out (wide tooth comb) daily.Be sure to wash and condition your hair at least once a week, twice a week is better.Use hydrating drops or consult your stylist for more help.

Q: Why are my hair extensions coming loose?

A: First, PLS running the hair with your fingers or wide-tooth, to avoid shedding.For curly hair, pls don't use the comb.Second, after washing the hair, pls cure the hair with olive oil, then the hair will be silky and soft

Q: Can I get a discount if I place a bigger big order?

A: Yes, the more items you buy, the higher the discount for you! We can offer wholesale, drop shipping and customize hair packaging (tag, box or bag with your logo) Please contact our sales department on Whatsapp: 0086 16624731330 or Email: best@baisihair.com for more information and provide the following information:
- Your name and company name
- The product(s) you are interested in and any special requests
- How many pieces of hair do you sell per month
- How do you sell hair? in the living room? in the shop? through social media? by the hand? or others?

Q: What should I do if I want to add or remove items from the shopping cart?

A: Select the basket at the top right of the page.You will be able to see all items currently in the cart.If you want to remove an item from the shopping cart, just click on the "Remove" button next to the item.If you wish to change the quantity of an individual item, simply enter the new amount you wish to purchase in the "Qty" column.

PAYMENT FAQ

Q: What is PayPal?

A: PayPal is a secure and reliable payment processing service that allows you to shop online.PayPal can be used at www.baisihair.fr to purchase items by credit card (Visa, Mastercard, Discover and American Express), debit card or electronic check (i.e. using your regular bank account).Baisi cannot see your card number as it is securely encrypted through the PayPal server.This limits the risk of unauthorized use and access.

Q: After making a payment, can I change my billing or shipping information?

Once you place an order, you cannot change your billing or shipping address information.If you would like to make a change, please contact our customer service at best@baisihair.com as soon as possible during the order processing phase to indicate your request.If the package has not yet been shipped, we can ship it to the new address.However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.

Q: If you order today, when can you get the package?

A: Usually when customers paid successfully on our website, we send orders within 24 hours.Orders to the United States or Canada take 2-3 business days, orders to the United Kingdom (England) or Europe take 2-4 business days.Orders to Africa or Barbados or Ukraine take 4-7 business days.Others usually receive within 5 working days.

Q: How do I know if my payment has been received?

A: Once your payment is received, we will send you a notification email to inform you of the order.You can also visit www.baisihair.fr and log in to your customer account to check the order status at any time.If Baisi has received payment, the order status will show "Processing".

Q: Can I use other payment methods to pay for the order, such as credit card or offline payment method?

A: Sorry, currently Paypal is only the payment terms we accept, credit card and debit card payment directly is not available.

SHIPPING FAQ

Q: How to change shipping method?

A: Once you place an order, the shipping method should not be changed.However, you can always contact our customer service at best@baisihair.comPlease do this as soon as possible during the order processing phase.

Q: How do I know if my items have been shipped or not?

A: When your items have been dispatched, we will send a notification email to your registered email address.The tracking number is normally available within the next few days after dispatch and we will update the tracking information on your account.

Q: How do I track my order?

A: Once we provide you with the tracking number, you can check the delivery status of the item online by going to the relevant delivery company's website.

Q: Why is my tracking number not valid?

A: Tracking information normally appears 1-2 business days after shipment.If a tracking number cannot be found after this period, there are several possible causes.
Logistics companies have not updated the delivery information on the website with the most up-to-date status; the package tracking code is incorrect; the package has been delivered for a long time and the information has expired; some shipping company will delete the tracking code history.
We advise you to contact our dedicated customer service at best@baisihair.com and provide them with your Baisi order number.We will contact the logistics company on your behalf and you will be updated once you have more information.

Q: Tax prob.

A: (1) After sending out the parcel, DHL or Fedex will send SMS to the receiver to ask the taxes first, but it is not quite true, it is the system text, if you worry, please contact Baisi hair team to confirm again.

(2) Usually we will help you to put acceptable value on invoice or write special product name as description to avoid customs charge.If cases unfortunately occur when requesting payment, please contact our service team first.

Q: After payment is cleared, how long should I wait for my order to be dispatched?

A: Our processing time is 1 business day.This means that your items will usually be dispatched within 1 business day.

Q: How can I cancel my order, before and after payment?

Cancellation before payment

A: If you haven't paid for your order yet, you don't need to contact us to cancel it.We do not process orders until corresponding payment has been received for the order.If your order is over a week old and still unpaid, you will not be able to "reactivate" it by sending payment, as individual item prices may have changed, as well as currency conversions and shipping rates. 'dispatch.You will need to resubmit the order with a new cart.

Withdrawal of an order after payment

If you have already paid for an order and wish to cancel it, please contact our customer service department at best@baisihair.as soon as possibleIf you are unsure about an issue with your order or would like to change it, please contact our customer service team and put the order on hold while you decide.This will suspend the packaging process while you make changes.If the package has already been shipped, we cannot cancel or change the order.If you wish to cancel an existing order because you are ADDING more products, there is no need to cancel the entire order.Simply contact customer service at best@baisihair.com and we will process the updated order; there is generally no additional charge for this service.Generally, if your order is in an early stage of the processing phase, you can still modify or cancel it.You can request a refund or provide payment as credit for future orders.