If you are not satisfied with your item, contact us by email first.Unauthorized returns will not be accepted.All merchandise returns must be unworn, unwashed, original lace (uncut), original texture (unscattered), and still have the original packaging and gifts attached.
1.If the return is caused by the consumer, the consumer be responsible for the shipping costs.The specific charges vary depending on the express company you choose.
If, the goods you received are damaged or incorrect due to our faults, the consumer will not pay the shipping costs for this reason.We do not charge you any restocking fees.
2.Returned items must be unworn, unwashed, uncut, and unstyled (free of makeup, deodorant, or wear stains) with gifts and product packaging attached.Defective items must be reported by email within 30 days of receipt.If not reported, we will not issue credit.If you received an incorrect item, contact us within 30 days of receiving your package.Email: email@example.com.
3.Customers will only pay one time maximum for shipping costs (this includes returns); No restocking to be charged to consumers for the return of the product.If the return is due to the buyer's problem.We do not provide return shipping labels.A restocking fee will be charged on orders refused by the customer at time of delivery or returned due to an “undeliverable” address.Upon delivery, unauthorized rejection is not allowed, and the cost of unauthorized rejection/return shall be borne by the buyer.
1.If the return is due to our problems (such as: wrong products), we will give you a full refund;
2.If the return is due to buyer's problems (such as: don't like/don't want, order wrong product/size), we will refund after buyer receive returned package.It is the buyer who must pay the return costs.
3.As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund.If you're approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain time frame.If you no longer use the original card, contact us in advance.
4.If you have any problems with the order / products / payment, contact us first.If you return the items without informing us in advance, or if there is no reason to dispute, we will not provide your full refund under the policy.
Cancellation and exchange:
You can cancel your order/item within 2 hours by customer service email (firstname.lastname@example.org).If 2 hours later, it is not sure that you can cancel your order successfully.
We accept order cancellation before shipment.If the order is cancelled, you will receive a full refund.if the product has already shipped, we will not be able to change/cancel it for you.
If the item on your order is shipped to France but you are buying the same item, email us at email@example.com with return information.
Rights reserved regarding returns:
We reserve the right to define and limit, refuse and/or only reject returns at any time due to:
1.a history of irregular or excessive returns;
2.A history of irregular or excessive returns involving worn, altered, laundered, damaged or missing items.
3.Potential fraudulent or criminal activity.
Incorrect items sent to us will be considered upon receipt.
Excessive Returns: Our Customer Protection team also handles situations where a customer return history may be indicative of fraudulent activity.In these situations, the Customer Protection team will contact you to discuss the situation and work with you to resolve the issue or determine whether we should refuse service in the future.Although we never want to reject a customer, we must ensure the safety, well-being and comfort of all customers around the world.